Placing an order with Mariel & Co. is very easy. All you need to do is follow these steps:
1. View the products that interest you. With a single click, you will be able to enlarge the pictures and see the details, materials, technical characteristics, sizes available, prices, and more information.
2. Select a product and add it to your cart.
3. Then, you are able to choose to continue shopping or go to the cart.
4. Enter your discount code (if available) before checkout.
5. Enter the delivery address to which you want us to ship your order.
6. Select a valid payment method.
7. Confirm the order.
8. You will receive an email confirming your order, and another when it ships – together with a tracking link so you can check its status.

We will provide you with shipping and tracking information as soon as your item(s) has shipped. Please provide us with a current email address so that we may keep you updated.

We do not offer the option to stack coupons, vouchers or discounts. Our system is not able to accept more than one discount code or coupon code per order. Please feel free to use whichever coupon code gives a higher discount.

We add new products weekly and have many products that are not listed. Feel free to contact our customer care about a particular item or brand.

The price of a product can change depending on your local currency or if there is a promotion or discount. Mariel & Co. reserves the right to modify its prices at any time while guaranteeing the price in force at the time of order confirmation. Mariel & Co. is not obliged to compensate the customer after the time of purchase.

Yes, we do! And it free.

Your Mariel & Co. order will be shipped directly from our warehouse in China.

Mariel & Co is dedicated to delivering a smooth shopping experience, from order placement to delivery. Our efficient shipping process ensures your purchases arrive safely and promptly. If you have any questions about shipping policies or need assistance with your order, don’t hesitate to contact our customer service team.

We offer fast delivery times! Here’s a general guideline, but please keep in mind these are estimates and don’t include a 1-2 day processing period for your order.

US, Mexico: 10 – 16 business days
Canada, Europe, Australia, New Zealand: 9 – 12 business days
China: 2 business days
Asia: 4 business days
South America: 10 – 16 business days

Important:
1. Please note that these are estimated delivery times and can vary depending on your location and customs processing. We guarantee delivery within 30 business days of your order.
2. We process, ship, and deliver packages Monday through Friday. At this time, we do not offer shipping or delivery on Saturday, Sunday, or Chinese holidays.
3. Shipping replica goods is a complex process that demands careful handling to navigate customs regulations. Expedited shipping methods, such as express or super-fast options, can dramatically increase the risk of customs seizure. Therefore, our shipping process is long and involves multiple stages to ensure the safe delivery of your order.

Yes, all payments are processed through PayPal or Stripe, two international online payment management operators that offer complete guarantees to ensure that transactions are carried out securely.

Your card may be rejected for the following reasons:
– The card may have expired. Check that your card has not passed its expiry date.
– You may have exceeded your card limit. Check with your bank that your card has not exceeded its limit for making purchases.
– You may have entered some information incorrectly. Check that you have filled in all the necessary fields correctly.

Every time you place an order on our website, you will receive a confirmation email.
If you don’t receive it, we recommend checking your Spam folder.
If you cannot find it, please contact our customer service team through our support email or WhatsApp.

We prepare orders quickly, so we cannot guarantee that your request will be processed in time to proceed with the modification.
However, please reach our customer service team through our support email or WhatsApp. We will do our best to accommodate your request.

To request a cancellation of your order, you must contact us through our support email within 24 hours of placing it. After this time frame, unfortunately, we cannot accommodate cancellations.

It is essential that the products to be returned are in perfect condition, without any obvious signs of use; if not, no return may be made. It is your responsibility to provide suitable packaging to ensure that the parcels reach Mariel & Co. in perfect condition.
If you are struggling to find suitable packaging, we suggest using the original box in which you received your order. If the items are received in poor condition, we will not be able to process your return. Products purchased during sales or promotion campaigns will be refunded according to the conditions of the campaign.
For more information, please visit our Returns & Refunds policy page on the website.